Customer Attraction & Retention in the Utilities Industry
Alternative energy sources and environmental concerns are potentially a big problem for traditional utilities companies. The only way to stay ahead of the competition is to be more innovative and strive for higher levels of efficiency, cost-effectiveness, greener solutions and a great customer experience.
Investment in emerging and maturing technologies such as the Internet of Things, Radio Frequency Identification, predictive and prescriptive analytics, automation and AI will enable utilities companies to update transmissions, distribution, usage patterns and billing processes. By utilising these technologies to create operational efficiency, cost savings, transparency and a reduced carbon footprint, they can attract and retain today’s customers in this highly competitive market.
IoT enabled solutions provide real time data to create a smarter grid; advanced analytics for optimisation of assets, products, services and operations; and advanced collaborative reporting that facilitates data-driven business decisions. The gateway products and services that will most benefit utilities companies from the outset of their digital transformation journey are Smart Meters, Supervisory Control and Data Acquisition (SCADA) and Advanced Metering Infrastructure (AMI).